Shipping Policy

At Vyvra, we are committed to providing a smooth, transparent and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped and delivered.

By placing an order through our website, you agree to the terms outlined below.

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1. Order Processing

Once your order has been successfully placed, our team begins preparing it for shipment.

Processing generally includes:

• order verification;

• payment confirmation;

• quality review;

• packaging;

• preparation for dispatch.

Orders are typically processed within 1–3 business days.

Processing times may be slightly extended during:

• public holidays;

• promotional events;

• seasonal sales;

• periods of exceptionally high demand.

Business days exclude Saturdays, Sundays and UK public holidays.

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2. Estimated Delivery Time

After dispatch, orders are generally delivered within:

6–10 Business Days

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on:

• destination;

• courier operations;

• customs procedures;

• weather conditions;

• local delivery networks;

• other circumstances beyond our reasonable control.

 

3. Order Confirmation

After completing your purchase, you will receive an order confirmation email.

Once your order has been dispatched, you will receive a separate shipping confirmation containing tracking information where available.

If you do not receive these emails, please check your spam or junk folder before contacting Customer Support.

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4. Tracking Your Order

Most orders include tracking information.

Tracking details are normally sent shortly after dispatch.

Please allow up to 72 hours for tracking updates to appear after receiving your shipping confirmation.

Tracking updates are provided directly by the shipping carrier and may occasionally experience delays.

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5. Multiple Shipments

To ensure the fastest possible delivery, products ordered together may be shipped separately.

This commonly occurs when:

• items are stored in different fulfilment locations;

• products are dispatched from different suppliers;

• one item becomes available before another.

You will not be charged additional shipping fees for multiple shipments.

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6. Shipping Address

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

Please carefully review:

• recipient name;

• delivery address;

• postcode;

• contact details.

Incorrect information may result in delivery delays, failed deliveries or returned parcels.

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7. Address Changes

If you need to change your shipping address, please contact us as soon as possible.

Address changes can only be made before an order enters processing.

Once an order has been prepared or dispatched, we cannot guarantee that delivery details can be updated.

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8. Incorrect Shipping Information

If an incorrect shipping address has been provided and the parcel has already been dispatched, Vyvra cannot accept responsibility for unsuccessful delivery.

If the parcel is successfully returned to us by the carrier, we will gladly arrange re-dispatch after receiving the correct delivery information.

Any applicable re-shipping costs will be communicated before re-dispatch where permitted by applicable law.

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9. Delivery Delays

While we work closely with our logistics partners, certain delays may occasionally occur.

Possible causes include:

• customs inspections;

• carrier operational delays;

• severe weather;

• transportation disruptions;

• peak shopping seasons;

• public holidays;

• unexpected logistics issues.

Such delays are outside Vyvra's direct control.

We appreciate your patience should these circumstances arise.

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10. Customs & Import Procedures

Orders may occasionally be subject to customs inspections or border processing.

These procedures are conducted by government authorities and are entirely outside Vyvra's control.

Any resulting delays do not constitute delivery failures.

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11. Lost Parcels

If your tracking information indicates no movement for an unusually long period, please contact our Customer Support team.

We will:

• investigate with the carrier;

• review the shipment status;

• provide an appropriate resolution based on the outcome of the investigation.

Where a parcel is officially confirmed as lost during transit, Vyvra will offer an appropriate remedy, which may include a replacement or refund where applicable.

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12. Returned Shipments

Parcels may occasionally be returned to us due to:

• incorrect delivery information;

• unsuccessful delivery attempts;

• refusal of delivery;

• uncollected parcels.

Once the returned parcel has been received and inspected, we will contact the customer regarding available options.

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13. Refused Deliveries

If a customer refuses delivery without first contacting Vyvra, any refund or re-shipment will be subject to inspection of the returned parcel and applicable legal rights.

Original shipping costs may not be refundable where permitted by applicable law.

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14. Damaged Packaging Upon Delivery

If your parcel appears visibly damaged upon arrival, we recommend:

• taking photographs before opening the parcel;

• retaining all packaging materials;

• contacting us as soon as reasonably possible.

This information helps us investigate the matter efficiently with our logistics partners.

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15. Incorrect or Missing Items

If you believe your order contains:

• an incorrect item;

• missing products;

• damaged goods,

please contact us promptly after delivery.

To assist with our investigation, we may request:

• photographs;

• videos;

• packaging images;

• shipping label images.

Providing this information helps us resolve your request more quickly.

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16. Delivery Responsibility

Delivery is considered completed once the parcel has been delivered to the address provided during checkout according to the carrier's delivery confirmation.

Customers are responsible for ensuring that someone is available to receive the parcel where required.

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17. Circumstances Beyond Our Control

Delivery estimates may be affected by events beyond our reasonable control, including but not limited to:

• natural disasters;

• severe weather;

• pandemics;

• strikes;

• customs inspections;

• transport disruptions;

• cyber incidents;

• government restrictions;

• carrier operational issues.

In such circumstances, we will continue to monitor your shipment and provide assistance whenever possible.

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18. Contact Us

If you have any questions regarding your shipment, our Customer Support team will be happy to assist you.

When contacting us, please include:

• your order number;

• the email address used to place the order;

• a brief description of your enquiry.

Providing these details allows us to assist you more efficiently.