top of page

​PRIVACY POLICY

Privacy Policy

At Vyvra, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account or place an order.

By using our website, you acknowledge that your information will be processed as described in this Privacy Policy.

​

1. Who We Are

Vyvra is an online fashion retailer dedicated to providing stylish women's clothing and accessories.

For the purposes of applicable data protection laws, Vyvra acts as the data controller for the personal information collected through our website.

If you have any questions regarding this Privacy Policy, please contact our Customer Support team.

​

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Payment status

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Website usage data

Marketing Information

Where permitted by law or with your consent, we may collect your marketing preferences.

​

3. How We Use Your Information

Your personal information may be used to:

  • process and fulfil your orders;

  • verify payments;

  • arrange shipping and delivery;

  • provide customer support;

  • manage your account;

  • respond to enquiries;

  • prevent fraud;

  • improve our website;

  • personalise your shopping experience;

  • comply with legal obligations.

We only process your information where we have a lawful basis to do so.

​

4. Legal Basis for Processing

Depending on the circumstances, we process personal information because:

  • it is necessary to perform our contract with you;

  • we have a legal obligation;

  • we have a legitimate business interest;

  • you have provided consent where required.

 

5. Payment Information

Payments made through our website are securely processed by trusted third-party payment providers.

Vyvra does not store your complete payment card details.

Payment information is handled directly by certified payment processors using industry-standard security measures.

​

6. Delivery Partners

To deliver your order, we may share relevant information with our logistics partners, including:

  • your name;

  • delivery address;

  • contact information;

  • order details.

Only the information necessary to complete delivery will be shared.

​

7. Service Providers

We may share personal information with trusted third-party providers that assist us in operating our business, including providers of:

  • payment processing;

  • website hosting;

  • analytics;

  • fraud prevention;

  • customer support;

  • marketing services;

  • logistics and shipping.

These providers are required to process your information securely and only for authorised purposes.

​

8. International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection legislation.

​

9. Marketing Communications

With your consent where required, we may send you:

  • promotional emails;

  • exclusive offers;

  • product launches;

  • newsletters;

  • shopping recommendations.

You may unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly.

​

10. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

  • operate essential website functions;

  • remember your preferences;

  • analyse website traffic;

  • improve website performance;

  • personalise your shopping experience.

Further information can be found in our Cookie Policy.

​

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil orders;

  • provide customer support;

  • comply with legal obligations;

  • resolve disputes;

  • enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

​

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of your personal data;

  • restrict certain processing activities;

  • object to certain uses of your information;

  • withdraw consent where processing is based on consent;

  • request a copy of your personal data.

Requests may be subject to identity verification before being processed.

​

13. Security

We take appropriate technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration;

  • destruction.

While no online system can guarantee absolute security, we continually work to maintain appropriate safeguards.

​

14. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

15. Fraud Prevention

To protect our customers and business, we may use information collected through our website to:

  • verify transactions;

  • detect fraudulent activity;

  • investigate suspicious behaviour;

  • prevent unauthorised access.

These measures help maintain a secure shopping environment.

​

16. Third-Party Websites

Our website may contain links to third-party websites.

Vyvra is not responsible for the privacy practices or content of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

​

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • legal requirements;

  • business operations;

  • technology;

  • website functionality.

The latest version will always be published on this page.

Continued use of our website constitutes acceptance of any updated Privacy Policy.

​

18. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our Customer Support team.

We will be happy to assist you.

bottom of page