Welcome to Vyvra

These Terms & Conditions ("Terms") govern your use of our website, products and services. By accessing or placing an order through our website, you agree to be bound by these Terms.

Please read them carefully before using our website.

If you do not agree with these Terms, you should not use our website or purchase any products from Vyvra.

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1. About Vyvra

Vyvra is an online fashion retailer offering women's clothing and accessories.

Throughout these Terms, the words "we", "our" and "us" refer to Vyvra, while "you" and "your" refer to the customer using this website.

We are committed to providing high-quality products and a secure shopping experience.

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2. Eligibility

By placing an order through our website, you confirm that:

• you are at least 18 years old, or have permission from a parent or legal guardian;

• all information you provide is accurate and complete;

• you are legally capable of entering into a binding contract.

We reserve the right to refuse service if we reasonably believe these conditions have not been met.

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3. Acceptance of Orders

Submitting an order does not automatically create a binding contract.

All orders are subject to:

• payment authorisation;

• product availability;

• fraud screening;

• internal verification procedures.

A contract is formed only once your order has been accepted and confirmed by Vyvra.

We reserve the right to refuse or cancel any order at our reasonable discretion, including where pricing errors, suspected fraud or stock availability issues occur.

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4. Product Availability

Our collections are updated regularly.

Occasionally, an item may become unavailable after an order has been placed due to inventory changes beyond our control.

If this occurs, we will notify you as soon as reasonably possible and offer one of the following options:

• a full refund;

• an alternative product of similar value (subject to your agreement).​

 

5. Product Information

We make every reasonable effort to ensure that product descriptions, measurements and images are accurate.

However:

• colours may vary depending on screen settings;

• slight variations in stitching, texture or finishing may occur;

• measurements may vary slightly due to manual production methods.

These minor differences do not constitute defects.

Customers are encouraged to review the product description and size guide before placing an order.

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6. Pricing

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change without prior notice.

Price changes do not affect orders that have already been confirmed.

In the event of an obvious pricing error, we reserve the right to cancel the affected order and issue a full refund.

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7. Payments

We accept secure payment methods displayed during checkout.

All payments are subject to verification and authorisation by the payment provider.

Vyvra does not store full payment card information.

Should payment authorisation fail, your order may be cancelled automatically.

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8. Promotions & Discount Codes

From time to time, Vyvra may offer promotional discounts.

Unless otherwise stated:

• only one promotional code may be used per order;

• discount codes cannot be exchanged for cash;

• promotions cannot be applied retrospectively;

• promotions may be withdrawn at any time without prior notice.

We reserve the right to cancel promotions where misuse or abuse is identified.

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9. Shipping

Estmated delivery times are provided for guidance only.

Delivery estimates do not constitute guaranteed delivery dates.

Orders containing multiple products may be shipped separately at no additional cost.

Full details regarding processing times, shipping methods and delivery information are available in our Shipping Policy.

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10. Customer Responsibilities

Customers are responsible for ensuring that:

• billing information is accurate;

• shipping information is correct;

• contact details remain up to date.

Vyvra cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect information supplied by the customer.

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11. Incorrect Shipping Address

If an incorrect shipping address is provided after an order has entered processing or has been dispatched, Vyvra may be unable to modify the delivery details.

Should the parcel be returned to us by the carrier, we may arrange re-dispatch once the customer has confirmed the correct delivery address. Additional shipping charges may apply where permitted by law.

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12. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms.

Customers should review that policy before making a purchase.

Where applicable law grants consumers cancellation or return rights, Vyvra will honour those rights in accordance with the relevant legislation.

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13. Fraud Prevention

To protect both our customers and our business, we reserve the right to:

• verify customer information;

• request additional identity verification where appropriate;

• refuse suspicious transactions;

• cancel fraudulent orders;

• restrict purchases involving repeated abuse of our services.

These measures help maintain a safe shopping environment for all customers.

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14. Fair Shopping Policy

Vyvra aims to provide a fair experience for all customers.

We reserve the right to limit, refuse or cancel orders where we reasonably believe there has been:

• abuse of promotional offers;

• fraudulent chargebacks;

• false claims;

• repeated misuse of our returns process;

• multiple accounts created to obtain promotional benefits;

• any other activity that may reasonably be considered abusive or fraudulent.

 

15. Intellectual Property

All content available on the Vyvra website, including but not limited to:

• logos;

• branding;

• graphics;

• photographs;

• product descriptions;

• website design;

• text;

• digital content,

is the intellectual property of Vyvra or its licensors and is protected by applicable copyright, trademark and intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

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16. Limitation of Liability

Nothing within these Terms limits or excludes liability where such limitation would be unlawful under applicable legislation.

Subject to applicable law, Vyvra shall not be liable for indirect, incidental or consequential losses arising from:

• delays beyond our reasonable control;

• interruptions to website availability;

• carrier delays;

• customs procedures;

• force majeure events.

Our total liability shall not exceed the amount paid for the relevant order, except where otherwise required by law.

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17. Force Majeure

Vyvra shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

• natural disasters;

• severe weather;

• pandemics;

• government restrictions;

• customs inspections;

• transportation disruptions;

• labour disputes;

• cyber attacks;

• failures affecting suppliers or delivery carriers.

Where such events occur, we will make reasonable efforts to minimise disruption.

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18. Third-Party Services

Our website may use third-party services including payment providers, analytics providers and logistics partners.

Vyvra is not responsible for the content, policies or practices of third-party websites or services.

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19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described within that policy.

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20. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal or regulatory changes.

The latest version will always be published on our website.

Continued use of our website following updates constitutes acceptance of the revised Terms.

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21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to consumers in England and Wales.

Nothing in these Terms affects any mandatory statutory rights available to consumers under applicable United Kingdom consumer protection legislation.

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22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our Customer Support team.

We will be pleased to assist you.