CONTACT US
CONTACT US
We're here to help, every step of the way.
Get in Touch
At Vyvra, we're committed to providing a friendly, professional and reliable shopping experience.
Whether you have a question before placing an order or need assistance after your purchase, our Customer Support team is here to help.
We aim to make every interaction as smooth, helpful and efficient as possible.
How Can We Help?
Our Customer Support team can assist you with a wide range of enquiries, including:
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Order updates
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Delivery information
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Product enquiries
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Sizing guidance
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Returns and refunds
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Payment questions
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General assistance
No matter your question, we'll do our best to provide a clear and helpful response.
Contact Information
You can reach us using the contact details below:
Customer Support Email
If you're contacting us about an existing order, please include your order number to help us assist you more quickly.
Customer Support Hours
Our Customer Support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
Messages received outside our business hours will be answered as soon as possible on the next working day.
Response Time
We aim to respond to all enquiries within 24–48 business hours.
During busy periods or public holidays, response times may occasionally be longer, but we always strive to reply as quickly as possible.
Before Contacting Us
To help us resolve your enquiry efficiently, please include as much information as possible, such as:
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Your full name
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Order number (if applicable)
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Email address used for your purchase
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A clear description of your enquiry
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Photos or videos (if reporting a damaged, faulty or incorrect item)
Providing these details helps us assist you more quickly.
Frequently Asked Questions
You may also find the answer you're looking for in our Frequently Asked Questions (FAQ) page, where we've answered many of the most common questions about orders, shipping, returns, sizing and payments.
Our Commitment to You
At Vyvra, every customer matters.
We're committed to providing friendly support, honest communication and assistance whenever you need it.
Whether you're shopping for the first time or returning to discover something new, we're always here to help make your experience enjoyable and stress-free.
Thank you for choosing Vyvra.
Fashion, Carefully Chosen.