FREQUENTLY ASKED QUESTIONS

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Everything you need to know before and after your purchase.

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Welcome

We've answered some of the most common questions to help make your shopping experience as simple and enjoyable as possible.

If you can't find the information you're looking for, our Customer Support team will be happy to assist you.

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ORDERS

How do I place an order?

Simply browse our collections, select your preferred size and add the item to your shopping bag. Once you're ready, proceed to checkout and follow the on-screen instructions to complete your purchase securely.

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Can I change my order after it has been placed?

If your order has not yet entered processing, we may be able to make changes. Please contact our Customer Support team as soon as possible.

Once an order has been processed or dispatched, changes may no longer be possible.

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Can I cancel my order?

Orders may only be cancelled before they have been processed for dispatch.

If your order has already entered processing or has been shipped, it can no longer be cancelled. In this case, please refer to our Returns & Refund Policy for the available options.

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Will I receive an order confirmation?

Yes.

After your order has been successfully placed, you'll receive a confirmation email containing your order details.

If you haven't received it within a short time, please check your spam or junk folder before contacting us.

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Can I place an order without creating an account?

Yes.

You may place an order as a guest if this option is available during checkout.

Creating an account simply makes it easier to view your order history and manage future purchases.

SHIPPING

 

Which countries do you deliver to?

Delivery destinations may vary over time.

The countries currently available for shipping will be displayed during checkout.

 

How long does delivery take?

Our estimated delivery time is 6–10 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally vary due to circumstances beyond our control.

 

How much does shipping cost?

Shipping costs, if applicable, are displayed during checkout before payment is completed.

Any available free delivery promotions will also be shown before you place your order.

 

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information, where available.

 

My tracking hasn't updated. What should I do?

Tracking information may take a short time to update after your parcel has been dispatched.

If your tracking hasn't changed for several business days, please contact our Customer Support team and we'll be happy to assist.

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"A thoughtfully curated online boutique offering women's fashion and accessories for effortless everyday elegance."